“I don’t have time for this and I don’t do feelings,” Graeme, a leader in the water industry told me as we discussed an upcoming change in his team.

In today’s fast-paced and ever-changing world, we are constantly confronted with new ideas, information and ways of working.

It takes courage and requires human-centred leadership that balances warmth and empathy with strength and accountability.

Change is inherently challenging. Our brains are wired for comfort and certainty, seeking routine, patterns, habits and shortcuts.

“When you’re curious you’re open to learning and new ideas. You’re receptive to change and focused on getting the best outcome rather than being ‘right’,” Mether says.

Gain The Confidence To Stand Up For Yourself With Communications & Soft Skills Trainer, Leah Mether

Soft skills are the new hard according to Willow Grove-based author and communications specialist, Leah Mether.

Ms Mether will today launch her book Soft is the New Hard: How to Communicate Under Pressure which features local stories and the importance of effective communication and soft skills in certain aspects of life, particularly in the workplace.