Know your audience: It’s amongst my top communications advice for business success – right up there with empathy and enthusiasm. While it sounds obvious, many businesses get it wrong or simply don’t consider their audience at all. Instead, they focus on their own wants and needs, then wonder why their business is not performing to […]

On my eighteenth birthday I sat my driver’s licence. And I failed. It was the most mortifying moment of my life.

There are many tips and tricks to help you network effectively and with confidence, but just as important as knowing what to do, is knowing what to avoid.

What would I do if I wasn’t afraid? It’s a question I ask myself often. It’s a question I want you to ask yourself now.

When I was 21 I travelled around Australia. On my own. For a year. In my little red three-door Hyundai with a tent in the back. I went up the centre and worked in a remote roadhouse in a small Aboriginal community; I sold movie vouchers door-to-door in Darwin; I meandered across to Broome and […]

Explaining the ‘why’ in your communication can be the difference between people listening to you and following your instructions, or not. Whether it’s in the workplace, your personal life, or dealing with children, explaining the why can have immediate results.

“Do you ever fall apart?” That’s the question someone asked me recently and it’s one I really want to answer.

Yesterday I had knee surgery. An arthroscopic clean out and lateral release of the knee cap. It went well and the surgeon’s happy. It was the third operation I’ve had on that knee and I’ll get the same procedure on the other knee in about six weeks, for the second time. The surgery was minor […]

What do you think of when I say ‘aggressive communication’? I’m guessing you jump straight to the stereotypical image of a person who yells, bullies, threatens, and intimidates others with the aim of getting their own way. But while this is the version of aggressive communication most people picture, there’s a lot more to it […]

I’m good at being kind to other people. I’m friendly, forgiving and empathetic. When I did the VIA Institute on Character’s strengths survey recently, forgiveness came out number one, followed by kindness.   But when it comes to the way I treat myself, I’m nowhere near as nice.