Want to improve your organisation’s culture? The answer is not simply plastering glossy posters of your vision, mission and values around the office. Sorry to disappoint. While that might be easy, on its own it’s also ineffective. To make real change to an organisation’s culture and get buy-in to your business values, it starts with […]

It’s not just what you say in a job interview that determines your success, it’s how you say it. How you communicate tells interviewers about the type of person you are and it’s much more than the words that you speak: It’s your body language, manner, tone, listening skills, and the general ‘vibe’ you give […]

When you receive a gift for a birthday, wedding, birth or engagement, do you say thank you? It’s amazing how many people don’t. In a time when technology allows us to shoot off a message via text of social media in a few quick keystrokes, there’s really no excuse for this lack of basic manners.

Life as a working mum is a juggle. Sometimes I manage to keep all the balls in the air; other times, something drops.

Christmas: A time of joy, love, laughter and peace on earth. Or maybe not... While Christmas is a wondrous time of year in many ways, it’s often also when you find yourself in uncomfortable or inappropriate conversations with relatives and friends you’ve hardly seen all year. You know the sort: The conversations where people think […]

This year marks 10 years since I worked as a newspaper journalist for the Latrobe Valley Express in Gippsland, Victoria. I loved being part of the newsroom: the pace, energy, banter, and having the inside scoop on what was going on. But it was more than that. My time as a journo taught me skills […]

Stand tall, speak small.   This is advice I often give people who want to develop their assertiveness.   It means standing strong with confident body language; communicating your point clearly and concisely; and then - crucially - zipping it, rather than going on and on.

Do you sit above or below the line of choice? Do you take personal responsibility for your behaviour and make conscious decisions about how you respond in any given circumstance, or do you respond automatically and emotionally without thinking at all?

I speak a lot about mindset in most of my workshops. Whether it's removing roadblocks, choosing happiness, overcoming self doubt, dealing with challenges, losing weight and getting fit, or communicating more effectively - your mindset can make or break you.

I often speak with my consulting clients about the importance of knowing their audience and communicating in a way that connects with these people. Although the principles of good communication are the same everywhere, the audience you're trying to reach should influence what your message is, how you deliver it, and the medium you use.