One of the most important interruptions you can make in a staff member’s day when you’re a leader is to catch them doing the right thing and then praise them for it – as specifically as possible. Reinforcing positive behaviour is an often overlooked yet powerful leadership strategy, particularly at times of high stress and […]
One of the most important interruptions you can make in a staff member’s day when you’re a leader is to catch them doing the right thing and then praise them for it – as specifically as possible. Reinforcing positive behaviour is an often overlooked yet powerful leadership strategy, particularly at times of high stress and […]
At a time when many organisations are experiencing great pressure, challenge and change, it is vital that leaders live true to this maxim: debate in private, unite in public. As a leader, you have a responsibility to own your company’s message – at least in front of others.
Greg stood in front of his department after finishing a presentation on the new redundancy and restructure program that would be introduced in the coming months in a bid to reduce the workforce by 20 per cent. “Any questions?” he asked, looking around the sea of 60+ faces. No one put their hand up. No […]
Change – like that being experienced in many organisations in the aftermath of natural disasters, the COVID-19 pandemic, industry transitions, skills shortages and technology advances – challenges us.
Of the many tools available for de-escalating conflict, one reigns supreme for reducing tension quickly: empathy. Why? Because empathy builds trust and allows people to feel seen and heard – and everyone wants that.
Bob was in his early 50s and had worked in planning and scheduling for more than 30 years. Mia was Bob’s boss. And she was frustrated. Mia had introduced a new, more modern process for recording plans and documents. A process that required scanning hard copy forms and filing them electronically in a new software system, rather […]
Leading through change is about people and to do it well you have to use your people skills. More heart, less head. It takes courage and requires human-centred leadership that balances warmth and empathy with strength and accountability.
As a leader, investing time in proactive 1:1 coaching conversations with your team members is one of the smartest moves you can make. These conversations not only strengthen relationships but also help achieve better business results.
We’ve all heard the saying “no news is good news” but often, particularly at times of uncertainty when you know change is brewing, this is not the case. In fact, not only is no news not good news, frequently, it is even WORSE than bad news, because it adds to uncertainty and anxiety. In a […]
