A couple of weeks ago I gave blood at the Australian Red Cross Blood Service Traralgon Donor Centre. As I sat back in the chair squeezing the stress ball to pump up my notoriously dodgy veins, I looked around the room and thought, ‘yep, these guys have nailed their communication’.

It's easy to get overwhelmed when dealing with conflict, or to become emotional when having difficult conversations; but while this is perfectly normal, it can impact your ability to effectively communicate your point of view.

I was recently speaking with a small business owner in the hospitality industry about using social media as a cheap and effective form of promotion in order to increase customers and profits. Their response was they don’t like Facebook. No worries, I said, don’t have a personal profile but take full advantage of it for […]

Post consistently and regularly (every couple of days, or every day if you have enough quality content). Know your audience and what they want. Post content of relevance and interest to your business and intended audience. If you don't know what your audience wants to hear - ask! Speak to some of your customers and […]

There is a reason almost every job application – regardless of industry – includes ‘highly developed communication skills’ (or something along those lines) as a key selection criteria: An ability to interact and connect with those around you - be they colleagues, stakeholders, or customers - is essential.

The impact offensive social media comments can have on your real life was highlighted by two Australian cases yesterday. First, racist posts from a WA Liberal candidate from EIGHT YEARS AGO when he was aged 25 surfaced and prompted calls for him to be sacked.

We all know them, you may even be one of them: The people whose go-to communication style is passive aggressive. The people who say yes when they want to say no; who give backhanded compliments, or are sarcastic and critical about others behind their backs, but won’t say anything to the person’s face. People who […]

‘I was wrong’ and ‘I’m sorry’ are two of the most powerful phrases in your vocabulary. Admitting your errors and apologising for poor behaviour is not always easy. It involves humility, self-awareness, resilience and strength. But putting your hand up and acknowledging your mistakes goes a long way to building trust in relationships and demonstrating […]