Don’t Shoot the Messenger: How to have difficult conversations and communicate under pressure
Communication is hard and conflict is part of life, no matter how much you try to avoid it.
Learn how to have difficult conversations and deliver feedback – without shooting the messenger and without getting shot.
You will learn:
- A five-step process to underpin your communication.
- How to manage yourself under pressure.
- Why consideration is key.
- A framework for having difficult conversations.
- How to give and receive feedback graciously and courageously.
- How to move forward following a difficult conversation.
- Skills to facilitate meetings
Effective Communication: Developing assertiveness for personal and career success
Communication is key to personal and career success, and it’s a skill everyone can improve – whether you’re an experienced leader or new to the workforce.
In this workshop you will learn:
- Why effective communication is important and how it will improve your life, build your confidence, and earn you respect.
- The four styles of communication and where your style fits.
- How to communicate with people who have a different style to you.
- Practical tips on how to be more assertive in your work and personal life.
- Strategies for having difficult conversations and dealing with conflict.
- Why emotional intelligence is key.
There is also the opportunity to discuss real-life scenarios and examples.
Stop, Collaborate and Listen
Working as part of a team, or in collaboration with other groups and stakeholders can be tricky.
This workshop outlines the foundations of effective collaboration and develop a framework for decision making to minimise conflict and maximise success.
You will learn:
- How to lay the foundations of good collaboration to avoid conflict.
- The formula for effective engagement (clarity + trust + relationships = engagement).
- The importance of clarity of roles, purpose, outcomes and expectations.
- How to develop shared goals and ‘rules of engagement’.
- How to create a decision-making process map and why it’s important.
- Effective communication and the need for respectful, open and transparent conversations.
- The ‘all voices shall be heard’ and no triangles principles.
- How to get your needs met while meeting the needs of others.
- What to do when the going gets tough. How to manage a group and keep things on track when people get heated or dominate conversations.
- Decision making dispute resolution.
Attention Please: How to deliver engaging presentations
For many people, public speaking is amongst their greatest fears. For others, it’s simply a skill they want to improve.
Learn tips and tricks to make public speaking less daunting, and your presentations more engaging – whether you’re terrified, a bit nervous, or confident but wanting to step up your delivery.
You will learn:
- The importance of knowing your audience and tailoring content to suit.
- How to identify and convey key messages.
- Presentation styles and tools.
- Structure: How to develop presentations that engage and connect.
- Managing nerves.
- Presenting with presence: why delivery is key.
- The power of storytelling.
- Body language.
- Practical tips and strategies for success.
- Setting expectations.
- Managing the angry mob.
Soft is the New Hard: How to communicate effectively and lead with warmth (a workshop for leaders)
You can’t be a great leader without being a great communicator. It’s as simple as that.
Communication is the KING of the soft skills and is essential to your success.
Learn how to radically improve your leadership effectiveness with the Five Cs of Effective Communication and develop skills to help you:
- Manage yourself under pressure
- Defuse conflict
- Lead with warmth to inspire individuals and teams to action
- Influence decisions and outcomes
- Lead your team through change, restructure or transition
- Deliver difficult messages
- Communicate clearly in an emergency or crisis.
This workshop includes a copy of Leah’s book, Soft is the New Hard, for all participants.
Networking: How to build relationships of influence
Who you know is often as important as what you know for career and business success. Yet many people cringe at the thought of networking and are unsure how to make it work in their favour.
This workshop will help you overcome the doubt and teach you how to:
- Network with confidence.
- Build relationships of influence.
- Identify the people you want to connect with.
- Use your relationships to your advantage.
- Develop and deliver your elevator pitch.
- Listen actively and ask engaging questions.
- Think broadly to identify networking opportunities.
Interview Skills: Land that job
Nail that interview and land your dream job with skills learnt at this four-hour workshop.
Learn how to:
- Prepare and practice.
- Manage nerves and overcome self-doubt.
- Speak with confidence.
- Use body language to your advantage.
- Communicate your experience and skills using specific examples.
- Answer difficult questions.
- Ask questions that ensure you’re remembered – for the right reasons.
Communications for Business Success
Regardless of the type of business you run or the organisation you work for, good communication with staff, customers and stakeholders is a vital, but often under-valued key to success.
Don’t let poor communication be your undoing.
- Why effective communication is the key to business success (regardless of the company size).
- How improving business communication can increase profits.
- Why knowing your audience is key.
- How to develop your key messages and communicate them effectively with customers, stakeholders and the community.
- The importance of building and maintaining relationships.
- How to make word of mouth work in your favour.
- How to choose the promotional medium that’s right for you.
- The importance of strong internal communications with staff.
When it Hits the Fan: Crisis communications
How you communicate in a crisis, or when delivering bad news, can often make or break a business. Ignoring the problem won’t make it go away.
In this workshop you will learn:
- The value of effective, timely, transparent communication.
- Proactive versus reactive approaches.
- How to manage reputation and maintain trust.
- The importance of knowing your audience and tailoring your message to suit.
- The empathy effect.
- How to manage the angry mob.
- How to engage the media.
Media Matters: How to engage the media
The media can be your friend or foe, depending on how you engage with it. Learn the tricks of the trade and how to protect and promote your business, while giving journalists what they want.
Topics covered include:
- How journalists and the media work (print, TV, radio, online).
- Why editorial coverage is worth more than advertising.
- How to get your message heard – for free!
- The dos and don’ts of engaging the media.
- How to identify news and pitch your story.
- Interview techniques.
- The basics of media release writing.
- Media pet peeves.
- The basics of crisis communication.