There is a strong link between negative workplace cultures and professional and organisational underperformance.
A negative culture doesn’t only make an organisation unpleasant to work in, it directly impacts the quality of service delivered.
In some industries like healthcare, it can even compromise the safety of the very people you’re meant to help, treat and serve.
Culture and communication are intrinsically linked. If you want to improve the culture of your workplace, you must improve the communication of the people within it.
As this article states: “An increasing body of international research is confirming what many of us instinctively feel. That is, the constant engagement in, or exposure to, negative ways of communicating erodes our ability to work effectively.”
Poor communication and culture affect your bottom line.
That’s why investing in developing the communication and soft skills of your staff should not be viewed as a ‘fluffy extra’, but rather as crucial for improving outcomes and performance.
If you’d like to learn more about the work I do with organisations, teams and individuals to help improve culture through communication, please get in touch.
Soft skills are the new hard. I help make them easier.
#softskills #softisthenewhard #communication #culture #leadership
Leah Mether is a communication and soft skills trainer obsessed with making the people part of leadership and work life easier.
With more than 15 years’ experience working with thousands of clients, and an acclaimed book to her name, Leah knows what it takes to communicate under pressure. Like you, she knows the challenge of conflict, personality clashes, and difficult conversations.
Leah is renowned for her practical, engaging, straight-shooting style. Utilising her Five Cs® model of communication, she helps leaders and teams shift from knowing to doing, and radically improve their effectiveness.
