When losing control is your normal, your communication also loses its effectiveness.
People ignore what you say because your behaviour distracts and detracts from your message.
When you lose your cool – regardless of how legitimate your message is – the focus shifts to your behaviour instead.
It becomes about the yelling and anger, rather than what is being said.
Instead of listening, people tell you to calm down (which usually has the opposite effect), rendering the content of your message useless.
Take a football coach for example. A coach who screams at the players at every break loses his impact. Players stop paying attention and tune out. The voice just becomes noise. They don’t listen to his words and this only adds to the coach’s frustration.
Have you seen someone lose the power of their message because they lost control of their behaviour?
Leah Mether is a communication and soft skills trainer obsessed with making the people part of leadership and work life easier.
With more than 15 years’ experience working with thousands of clients, and an acclaimed book to her name, Leah knows what it takes to communicate under pressure. Like you, she knows the challenge of conflict, personality clashes, and difficult conversations.
Leah is renowned for her practical, engaging, straight-shooting style. Utilising her Five Cs® model of communication, she helps leaders and teams shift from knowing to doing, and radically improve their effectiveness.
