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Values exercise

The Five Cs model

What’s your go to communication style?

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ASK LEAH

Tonight’s question is a tough one:

“My senior manager often gets emails and messages mixed up and then blames the wrong person for the perceived mistake. I’m not sure how to deal with this or if it’s intentional on their part or not. It’s frustrating when you’re on the receiving end and copping the blame for something you didn’t do. How can I address this?”

In my response (4:35) I talk about the importance of tone, empathy, clarity, and having a conversation.

To the person who sent this one in, I hope it helps. Good luck!

If you’ve got a question for me, send it through and I’ll do my best to answer it next Wednesday evening on Ask Leah.

#askleah #communication #leadership #softskills #softisthenewhard

Ask Leah_ 25 November 2020

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Proofread or peril!

This week I'm delivering my workshop, 'Write It Right: Report Writing for Business', to staff across a large government organisation.

Tonight on Ask Leah (3:07) I share three of the practical tips I give for proofreading your written work.

How do you like to proofread?

#writtencommunication #communication #reportwriting #writeitright

Proofread or peril | Ask Leah | 18 November 2020

YouTube Video VVVlT2owSF9ic2x5dnNNVHNZVTM4OXZRLjU2QjQ0RjZEMTA1NTdDQzY=

Nice vs Kind_ Ask Leah 11 November 2020

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Be a STAR: How to find and prepare examples to use in a job interview

YouTube Video VVVlT2owSF9ic2x5dnNNVHNZVTM4OXZRLjAxNzIwOEZBQTg1MjMzRjk=

Job Seeker Secrets #3: Write it Right

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Do you use your out of office to manage expectations around your responsiveness to emails?

I do and it has been a game changer.

I’m not talking about just using it when you’re physically out of the office, but rather when you’re in training, meetings, or working on a big project or task you need to focus hard on for the next few hours.

Tonight on Ask Leah (2:54), I share how using your out of office more effectively – particularly when working from home – can help reduce your stress levels and allow you to better manage your inbox.

#askleah #managingme #selfmanagement #outofoffice

How to use 'out of office' to manage expectations - Ask Leah 28 October 2020

YouTube Video VVVlT2owSF9ic2x5dnNNVHNZVTM4OXZRLjA5MDc5NkE3NUQxNTM5MzI=

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Sign up to Leah’s newsletter

Want free soft skill advice and thinking delivered to your inbox every 2-4 weeks? Sign up to my newsletter and receive the introduction to my book Soft is the New Hard: How to Communicate Effectively Under Pressure

Soft is the new hard

How to Communicate Effectively Under Pressure

leah@leahmether.com.au | 0409 938 277

Remove the Roadblocks: How to get out of your own way

We all have roadblocks. Obstacles and challenges that get in our way. What sets us apart is how we deal with them. In fact, the biggest roadblock to success in life is usually ourselves. But while we can hold ourselves back in life, we also have the power to get out of our own way.

In this keynote, Leah shares her raw personal journey to removing roadblocks to success and overcoming challenges, and inspires her audience to do the same.

Audiences will learn:

How to move past excuses and take personal responsibility for your life.
The importance of persistence and resilience.
How to shift from a victim to creator mindset.
Why the comfort zone is crap.
The value of goal setting.
How a healthy mind and body helps.

Suited to: People experiencing challenge or change in the workplace, or those looking for inspiration and strategies to help turn their dreams into reality.

Shut the Hell Up: How to control that little voice

We all have that little voice.

That voice of self-doubt that undermines our success and says things like: “I’m not good enough. I’m not smart enough. I probably won’t get the job anyway. I don’t have enough experience. Who do you think you are?”

It’s one of the biggest things that will hold you back in life.

But it doesn’t have to be that way.

In this keynote, Leah shares her top tips and strategies to help you control your self-doubt.

Audiences learn:

Why self-doubt is normal.
How to get out of your own way.
The role of tall poppy syndrome in Australia’s self-doubt culture.
How to overcome feelings of inadequacy and the dreaded imposter syndrome.
The importance of reframing failure.

Suited to: Those at any level of the workplace wanting to learn strategies to manage self-doubt and build confidence.

The Five Cs: How to Communicate Effectively Under Pressure

Communication is the KING of the so-called “soft” skills that are essential in the modern workplace. Yet most of us have had little or no training in how to communicate effectively, particularly under pressure.

We haven’t been taught the FOUNDATIONS of GREAT communication.

The Five Cs of Effective Communication is complete solution: a step-by-step process that underpins communication and lays the foundations for success.

Learn how combining Choice, Control, Consideration, Courage and Communication can radically improve your effectiveness and help you:

Defuse conflict
Manage yourself under pressure
Work more cohesively with colleagues
Inspire individuals and teams to action
Influence decisions and outcomes
Deliver difficult messages

Suited to: Anyone looking to step up their communication and self-management under pressure. Particularly beneficial for leaders.

Soft is the New Hard: Why soft skills are the key to success

Don’t let the name ‘soft skills’ fool you; soft skills are not easy. Skills like communication, emotional intelligence, resilience, leadership, teamwork, empathy, mindset, problem solving and adaptability.

They’re what make someone good to work with, not simply good at what they do.

Soft skills are often more difficult to master than ‘hard’ job-specific technical skills that require years of formal study or work experience. Yet they are essential to personal and career success.

After many years skewed towards hard skills, there is now a worldwide awakening to the value of soft skills. Why? Because they’re hard to outsource and automate.

According to a report by Deloitte Access Economics titled Soft skill for business success (May 2017), “soft skill-intensive occupations will account for two-thirds of all jobs [in Australia] by 2030, compared to half of all jobs in 2000”.

Soft skills are the new hard and it’s time to get on board.

In this keynote audiences learn:

Why soft is the new hard
How improving your soft skills will supercharge your performance and productivity
The importance of investing in soft skill development for you and your team
How to develop your soft skills (practical strategies for self-management)
How to hire for soft skills

Suited to: Executive and leadership teams, business owners, entrepreneurs and human resource professionals.

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