Don’t Shoot the Messenger

Communication is tough - especially under pressure. Conflict is unavoidable, but how you handle it makes all the difference. 

Learn how to communicate effectively under pressure, navigate tough conversations, disagree respectfully, debate ideas without making it personal, hold people accountable, and defuse conflict – without damaging relationships. No one is a perfect communicator, but everyone can improve. 

Leah shows you how with her proven step-by-step process that underpins communication and lays the foundations for success.

What you’ll learn

• The foundations of effective communication using Leah’s trademarked Five Cs® model.
• Recognise how your communication style changes under pressure – and how to adjust it. 
• How to regulate your mindset and emotions at times of stress. 
• How to communicate with empathy to build trust and connection when emotions are high. 
• Proven techniques to defuse conflict before it escalates. 
• How to have challenging conversations in a calm and assertive manner.