Not having a difficult conversation to address poor behaviour or performance is far more damaging than having it.
Here are 10 problems that occur when you avoid addressing the elephant:
- The behaviour/poor performance continues.
- The problem grows and goes from being an issue that could be addressed with an uncomfortable conversation, to a major conflict or issue that requires performance management.
- Poor behaviour flourishes and this sets an example for other staff about what is tolerated and allowed. This may lead to others adopting the same poor practices.
- People lose respect for you as a leader because you won’t address the issue.
- The behaviour impacts others in your team (the person may be bullying or aggressive) and this affects their performance.
- Good people leave the organisation.
- Increased stress leave/sick leave by those impacted by the poor behaviour.
- Poor customer service.
- HR complaints.
- Toxic culture.
If you’d like to develop your skill at delivering difficult feedback, get in touch. My new half-day workshop, Address the Elephant: How to deliver feedback and manage performance year-round may be what you and your people managers are looking for.
#communication #leadership #softisthenewhard #softskills
Leah Mether is a communications and soft skill specialist. She helps people get out of their own way and works as a speaker, trainer, facilitator, coach and author. You can find out more about Leah’s work and her book ‘Soft is the New Hard: How to Communicate Effectively Under Pressure’ at https://leahmether.com.au