Not having a difficult conversation to address poor behaviour or performance is far more damaging than having it.

Here are 10 problems that occur when you avoid addressing the elephant:         

  1. The behaviour/poor performance continues.
  2. The problem grows and goes from being an issue that could be addressed with an uncomfortable conversation, to a major conflict or issue that requires performance management.
  3. Poor behaviour flourishes and this sets an example for other staff about what is tolerated and allowed. This may lead to others adopting the same poor practices.
  4. People lose respect for you as a leader because you won’t address the issue.
  5. The behaviour impacts others in your team (the person may be bullying or aggressive) and this affects their performance.
  6. Good people leave the organisation.
  7. Increased stress leave/sick leave by those impacted by the poor behaviour.
  8. Poor customer service.
  9. HR complaints.
  10. Toxic culture.

If you’d like to develop your skill at delivering difficult feedback, get in touch. My new half-day workshop, Address the Elephant: How to deliver feedback and manage performance year-round may be what you and your people managers are looking for.

#communication #leadership #softisthenewhard #softskills

Leah Mether is a communications and soft skill specialist. She helps people get out of their own way and works as a speaker, trainer, facilitator, coach and author. You can find out more about Leah’s work and her book ‘Soft is the New Hard: How to Communicate Effectively Under Pressure’ at