A difficult conversation doesn't have to be unkind. In fact, you can have the most challenging conversations with genuine care, kindness and empathy. Think delivering tough feedback. Giving a reprimand for poor behaviour. Ending a relationship. Even making someone redundant. While you may need to stay hard on the issue, be clear and direct, and […]

“When someone shows you who they are, believe them the first time.” I’ve been reflecting on Maya Angelou’s words a lot lately. It doesn’t mean you excuse or accept poor behaviour. Or that people can’t change. But it does mean you don’t let yourself be surprised or disappointed when someone acts as they have always […]