Leaders! Now is not the time to go to ground; it’s the time to stand up and be seen.
“But I don’t have anything new to tell people,” you might think. “I don’t know what to say.”
No worries – tell your people that!
At times of crisis, uncertainty, challenge and change, you need to be seen. You must communicate early and communicate often.
Show empathy, compassion, calm and care.
Talk to your people. Reassure them that you are there for them, even if it has to be at a distance.
It’s ok to be vulnerable and not have all the answers. No one has all the answers.
You might say something to your team like: “I know this is a time of great uncertainty and that’s stressful and challenging for all of us. While I don’t have any further information today, please know we are doing everything we can to find a solution and as soon as we make a decision, I will communicate it to you immediately. My commitment to you is, as soon as we know, you will know.”
Then stick to your promise and deliver what you say.
People are looking for leadership.
Give it to them.
🙌 Have you seen someone stand up, communicate and lead well during the last week?
Give them a shoutout in the comments below.
#communication #leadership #softskills
Leah Mether helps people get out of their own way with the development of soft skills (which are really hard). She is a speaker, trainer, facilitator and mentor.
Leah Mether is a communication and soft skills trainer obsessed with making the people part of leadership and work life easier.
With more than 15 years’ experience working with thousands of clients, and an acclaimed book to her name, Leah knows what it takes to communicate under pressure. Like you, she knows the challenge of conflict, personality clashes, and difficult conversations.
Leah is renowned for her practical, engaging, straight-shooting style. Utilising her Five Cs® model of communication, she helps leaders and teams shift from knowing to doing, and radically improve their effectiveness.
