the communication & soft skills specialist

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Stay hard on the issue, soft on the person

|||  —  19/05/23

A difficult conversation doesn’t have to be unkind.

In fact, you can have the most challenging conversations with genuine care, kindness and empathy.

Think delivering tough feedback.

Giving a reprimand for poor behaviour.

Ending a relationship.

Even making someone redundant.

While you may need to stay hard on the issue, be clear and direct, and hold the other person to account…

Never forget that you’re dealing with a human.

And even if that human has made a mistake or done the wrong thing…

Humans should always be treated with empathy and respect.

Stay hard on the issue, soft on the person.

Leah Mether is a communication and soft skills trainer obsessed with making the people part of leadership and work life easier.

With more than 15 years’ experience working with thousands of clients, and an acclaimed book to her name, Leah knows what it takes to communicate under pressure. Like you, she knows the challenge of conflict, personality clashes, and difficult conversations.

Leah is renowned for her practical, engaging, straight-shooting style. Utilising her Five Cs® model of communication, she helps leaders and teams shift from knowing to doing, and radically improve their effectiveness.

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