the communication & soft skills specialist

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Why leaders need to praise the positive to retain staff

The way you used empathy to help that customer de-escalate was really impressive. Despite it being stressful today, you took the time to listen and build rapport, while also maintaining boundaries about how they could speak to you. Well done. That’s exactly the sort of customer service I want to see.

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Leah Mether is a  communication and soft skills trainer obsessed with making the people part of leadership and work life easier.
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