What do you do when you’re not happy with your meal at a restaurant (it’s cold, not what you ordered, not cooked properly), or are disappointed with the service of a shop or business?

Stand tall, speak small.   This is advice I often give people who want to develop their assertiveness.   It means standing strong with confident body language; communicating your point clearly and concisely; and then – crucially – zipping it, rather than going on and on.

Where’s your line in the sand? What do you stand for? One of the big picture concepts I speak about in my effective communication workshop is the importance of knowing the answer to these questions. It’s hard to know when to stand up, if you don’t know what you stand for. The answer is different […]

Ladies! Gather round, lean in, listen up. We need to talk. You need to stop. Stop dismissing your achievements, talking yourself down, brushing off your success, and diminishing the results of your hard work as simply ‘good luck’. STOP IT! It’s hurting you. It’s hurting all of us.