March 04, 2021, Have you got five minutes? And other lies…
February 10, 2022, Capture the stories of loved ones
February 5, 2021, Learnings from Collingwood Football Club’s crisis communication mistakes
January 28, 2020, What to say to someone who is grieving?
January 21, 2020, Seek to understand not to respond – in practice.
December 10, 2020, How to communicate at Christmas after a year from hell?
Communication at Christmas can be fraught at the best of times. But this year, after the cluster-f…storm that has been 2020, the potential for conflict is higher than usual, with many people stumbling towards the finish line exhausted, traumatised, and polarised in their opinions. Tolerance levels are low, tempers short, stress levels high, and patience […]
October 22, 2020, Be specific in your instructions – no-one else thinks like you
October 10, 2020, Remove your use of ‘absolute’ words and improve your conversations
