What do you do when someone gives you feedback you don’t like? When they criticise or disagree with your behaviour, actions, or words? Do your hackles rise? Does your back straighten? Is your immediate response to their offence, defence? Do you shoot the messenger? Very few people enjoy receiving negative or ‘constructive’ feedback. Even when […]

It's easy to get overwhelmed when dealing with conflict, or to become emotional when having difficult conversations; but while this is perfectly normal, it can impact your ability to effectively communicate your point of view.