the communication & soft skills specialist

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Browse Conflict Management

 Article | Digital 

Avoidance makes problems grow

Few people enjoy conflict and confrontation but avoiding difficult conversations is not the answer. When we don’t ‘address the elephant’ and deliver feedback it doesn’t impact individuals alone; it impacts the success of teams, businesses and organisations. Issues that start out as minor niggles and annoyances snowball into major conflict when leaders avoid talking about […]

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 Article | Digital 

Why the shit sandwich approach to feedback is shit

It may be one of the most popular approaches to delivering difficult feedback, but in many cases the shit sandwich feedback model is just that – shit. What is the shit sandwich approach? It’s sandwiching negative feedback between two positive points. A slice of praise, the real feedback acting as the meat in the middle, […]

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 Article | Digital 

State your point clearly, don’t be vague.

Do you talk in roundabouts to avoid having difficult conversations? Speak vaguely in the hope other people will eventually guess what you’re trying to say without you having to say it? This laboured and indirect approach is often used by passive communicators and those who doubt themselves. It also thrives in organisations with strong hierarchies, […]

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 Article | Digital 

Don't look back in anger

Last week I gave advice to a client ahead of a difficult conversation at work. She was worried she was going to get angry, or maybe even cry in the face of confrontation and negative feedback. She was also concerned she would let herself down by not being able to communicate her point clearly under […]

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Leah Mether is a  communication and soft skills trainer obsessed with making the people part of leadership and work life easier.
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