There’s a reason you’re instructed to put your own oxygen mask on first in case of an emergency on an aeroplane: You can’t help other people unless you first help yourself. The same goes for life in general. When you’re busy with work, kids, commitments, and who knows what else, it’s easy to fall into […]

Tall poppy syndrome is alive and well in Australia and it’s not just celebrities and sports stars in people’s sights. Whenever someone achieves success, tries something new, or seeks to better themselves – whether in business, their career, or personal life – there will always be detractors and people who try to knock them down; […]

A couple of weeks ago I gave blood at the Australian Red Cross Blood Service Traralgon Donor Centre. As I sat back in the chair squeezing the stress ball to pump up my notoriously dodgy veins, I looked around the room and thought, ‘yep, these guys have nailed their communication’.

Emotional intelligence essentially refers to a person’s interpersonal and communication skills, and their own self-awareness. It is key to personal and career success.

The most common question I’m asked isn’t about communications, it’s about energy. Specifically, how do I find the energy to do what I do? To be a mum to three little boys, run my own business, be a community volunteer, exercise regularly, bake, write fiction, and all the other bits and pieces in between.

It’s easy to get overwhelmed when dealing with conflict, or to become emotional when having difficult conversations; but while this is perfectly normal, it can impact your ability to effectively communicate your point of view.

This week I’ve answered a few questions for clients regarding referees for job applications. Here’s the advice I gave: Q: Do I need to include referees in my resume or should I write that they’re ‘available on request’? A: Always include referees with your resume (name, position, company, contact number).

You do not know it all. No matter how skilled or experienced you are, there will always be something more you can learn. Even if you’re considered an ‘expert’ in your field, there will always be some way you can improve or develop.

I was recently speaking with a small business owner in the hospitality industry about using social media as a cheap and effective form of promotion in order to increase customers and profits. Their response was they don’t like Facebook. No worries, I said, don’t have a personal profile but take full advantage of it for […]

Post consistently and regularly (every couple of days, or every day if you have enough quality content). Know your audience and what they want. Post content of relevance and interest to your business and intended audience. If you don’t know what your audience wants to hear – ask! Speak to some of your customers and […]