Emotional intelligence essentially refers to a person’s interpersonal and communication skills, and their own self-awareness. It is key to personal and career success.

The most common question I’m asked isn’t about communications, it’s about energy. Specifically, how do I find the energy to do what I do? To be a mum to three little boys, run my own business, be a community volunteer, exercise regularly, bake, write fiction, and all the other bits and pieces in between.

It’s easy to get overwhelmed when dealing with conflict, or to become emotional when having difficult conversations; but while this is perfectly normal, it can impact your ability to effectively communicate your point of view.

This week I’ve answered a few questions for clients regarding referees for job applications. Here’s the advice I gave: Q: Do I need to include referees in my resume or should I write that they’re ‘available on request’? A: Always include referees with your resume (name, position, company, contact number).

You do not know it all. No matter how skilled or experienced you are, there will always be something more you can learn. Even if you’re considered an ‘expert’ in your field, there will always be some way you can improve or develop.

I was recently speaking with a small business owner in the hospitality industry about using social media as a cheap and effective form of promotion in order to increase customers and profits. Their response was they don’t like Facebook. No worries, I said, don’t have a personal profile but take full advantage of it for […]

Post consistently and regularly (every couple of days, or every day if you have enough quality content). Know your audience and what they want. Post content of relevance and interest to your business and intended audience. If you don’t know what your audience wants to hear – ask! Speak to some of your customers and […]

There is a reason almost every job application – regardless of industry – includes ‘highly developed communication skills’ (or something along those lines) as a key selection criteria: An ability to interact and connect with those around you – be they colleagues, stakeholders, or customers – is essential.

The impact offensive social media comments can have on your real life was highlighted by two Australian cases yesterday. First, racist posts from a WA Liberal candidate from EIGHT YEARS AGO when he was aged 25 surfaced and prompted calls for him to be sacked.

You will always have excuses to justify why you don’t do the things you say you want to in your life. And if you’re happy to believe those excuses because it’s comfortable and gets you through the day, that’s totally fine. Complacency is ok if you’re happy with it.